Sorry, we cannot complete your request..

Please review the following message returned by the help desk:

You have no license for using PerlDesk! DBI connect('eSupport:localhost:4200','helpdesk',...) failed: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) at lib/PerlDesk/App.pm line 766 Compilation failed in require at lib/PerlDesk/App/License.pm line 3. BEGIN failed--compilation aborted at lib/PerlDesk/App/License.pm line 3. Compilation failed in require at lib/PerlDesk/App.pm line 17. Compilation failed in require at (eval 2) line 3. ...propagated at /usr/lib/perl5/5.8.8/base.pm line 85. BEGIN failed--compilation aborted at lib/PerlDesk/App/KB.pm line 4. Compilation failed in require at /usr/local/etc/httpd/htdocs/r2esupport/kb.cgi line 25.

You may go back and try to correct the problem, or report the problem to the webmaster